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Services
For 3PL
Accounts Payable
Ensuring correct payment to each your carrier in timely manner.
Audit of Freight Bills
Perform manual Exception Audit of Freight Bills for all modes – Ocean/TL/LTL/Rail/Air, General Ledger Coding of all invoices, Audit Of Detention/Demurrage Charge Receipts, Accessorial overcharges of TL/LTL carriers, Duties and Tariffs Management for import cargos, Terminal and Slot Accounting for parts.
W-2 Payroll Management
Our experienced team understand payroll taxes in various states, complies with your benefits, PTO & 401k policies to ensure accurate and timely payroll to your employees.
Resolve Carrier Invoice Related Queries
Once we audit carrier invoices, we are in a better position to answer any or all questions of carriers for cutting back their payment. We provide interactive, human support to answer Carrier Invoice Dispute questions.
Accounts Receivable
Invoice Management
Creation and Issuance of Invoices
Ensuring that client invoices are accurate and goes out in a timely manner with contracted rate/spot rates as agreed between shipper and carrier. Collation of all supporting documents such as purchase order, BoL, proof of delivery, weight measurement certificate, dock receipts, etc
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Payment Reconciliation
Match payments with corresponding invoices, including those with split or partial payments across multiple services.
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Invoice Follow-Up
Tracking 30/60/90 days unpaid invoices and following up with customers to ensure timely payment. Alerting relevant department of non-payment to ensure they take decisions whether to continue working with delinquent client.​
Logistics Operations Back-Office
Logistics Operations Back-Office
Freight Rate Negotiation
Tracking Shipments
Carrier Network Management
Reverse Logistics
Problem Solving
Risk Management
Load Matching
Documentation and Paperwork
Freight Coordination
Sales and Marketing Support - Logistics Lead Generation
Back Office Support
Calling Support
Customized Database Creation
We excel in thorough research and can create a tailored database of targeted customers, including their key contacts, designations, and complete contact details. This ensures your outreach is directed to the right individuals.
Email Campaign Management
We design and ​ implement comprehensive email campaigns with read receipts, allowing you to monitor engagement. Following up on read receipts can significantly enhance lead generation.
Conference Research & Appointment Setting
We assist in filling your conference calendar by scheduling appointments with clients at half-hour intervals. This involves identifying and reaching out to your target clients from attendee lists. We can also identify additional conferences to supplement your existing schedule.
Postcard Campaign
We gather addresses of your clients to send postcards, followed by a call to increase engagement and success rates
Cold or Warm Calling
We offer calling support to complement your email and postcard campaigns, helping to generate leads. Our cold callers can gather valuable insights about client business activities, which your sales team can use to close deals.
Conference Schedule Fulfillment
Our trained callers can effectively fill your conference schedule by pitching your services and unique selling propositions, ensuring clients agree to meet and accept calendar invites for conferences.
Informed Cold Calling
​​We believe effective communication starts with a deep understanding of your services. Therefore, we will conduct cold calls only after gaining comprehensive insight into your offerings.
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Freight Data Analytics and Carrier Optimization
As a company, offering logistics back-office services in freight data analytics we can provide clients with critical insights to reduce turnaround time, reduce costs, and improve supply chain optimization.
Below is a list of the services we can offer:
Transportation Cost Evaluation and Streamlining
Objective: With our partner company’s freight optimization platform, client can easily identify cost-saving opportunities and optimize transportation spend.
Route Efficiency and Delivery Success Metric
Objective: To minimize delays, improve delivery times, and reduce fuel consumption.
Carrier Service Quality Assessment
Objective: To track and evaluate carrier performance, improving service and optimizing carrier selection.
Freight Tracking & Real-Time Analytics
Objective: To provide end-to-end shipment visibility and proactive issue resolution.
Green Logistics and Carbon Footprint Review
Objective: To help clients reduce carbon emissions and enhance sustainability in transportation.
Carrier optimization is crucial for ensuring that clients select and manage the best carriers for their transportation needs while improving cost-efficiency, service quality, and capacity utilization. Below is a list of carrier optimization services that we can offer:
Multi-Carrier Strategy & Optimization
Objective: To help clients adopt a multi-carrier strategy for flexibility and cost-effectiveness in shipping needs.
Load Optimization & Capacity Management
Objective: To optimize load planning and carrier capacity, reducing empty miles, improving asset utilization, and cutting costs.
Carrier Performance Monitoring & Reporting
Objective: To continuously track carrier performance against key performance indicators (KPIs) and ensure that carriers meet service expectations.
Carrier optimization
Objective: Professional handling of all mail and document scanning for efficient digital record-keeping.
Carrier Selection & Qualification
Objective: To assist clients in selecting the most suitable carriers based on performance history, costs, and service requirements.
Dynamic Carrier Rate Negotiation & Contract Management
Objective: To negotiate favorable rates and terms with carriers, using data insights to ensure cost-effectiveness and reliable service.
Collaborative Carrier Networks
Objective: To develop long-term partnerships with carriers that result in seamless operations and mutual growth.
API/BOT/Automation Solutions
Tracking and Visibility, Inventory Management:
APIs enable integration with GPS, other tracking systems to provide real-time visibility of shipments, APIs can link warehouse management systems (WMS) with transportation management systems (TMS) and other ERP systems to allow real-time updates on inventory levels, orders, and delivery schedules across different systems.
Rate and Route Optimization:
APIs can pull real-time data on transportation rates, routes, and transit times from multiple carriers. This allows logistics companies to choose the most cost-effective and efficient routes automatically.
Cyber Security Solutions
Real-Time Threat Detection and Incident Response:
Using aiSIEM (Security Information and Event Management), you can monitor network traffic across all logistics endpoints to detect anomalies and potential threats in real time. This solution employs AI and machine learning to identify patterns that indicate cyber threats, such as data breaches or malware intrusions, which are critical in preventing disruptions in logistics operations.
Extended Detection and Response (XDR):
aiXDR extends detection and response capabilities beyond traditional endpoints, providing visibility across the entire network, including IoT devices, mobile endpoints, and remote locations typical in logistics. This means threats can be mitigated before they spread across distributed supply chains and critical delivery infrastructure.
Data and Asset Protection:
Logistics firms manage sensitive data, including customer information, shipping details, and partner contracts. Solutions like Data Loss Prevention (DLP) and encryption management ensure that sensitive data is securely managed. aiSIEM and aiXDR can also provide automated controls to protect against data exfiltration and secure communication across all nodes in the logistics network.
IoT and Device Security:
Logistics relies heavily on IoT for tracking and monitoring shipments. Infinity’s platforms can secure IoT devices from unauthorized access, ensuring they remain protected from malware and other cyber risks that can affect operational continuity and accuracy in logistics.
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Risk-Based Vulnerability Management:
aiSIEM can prioritize vulnerabilities across the logistics IT environment, addressing those most likely to be exploited based on threat intelligence. This is especially useful for fleet management and other logistics systems with high mobility and multiple access points.
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Compliance and Reporting:
Infinity’s platform help maintain compliance with industry standards (like ISO 27001 and GDPR) by automatically generating audit-ready reports, streamlining regulatory processes, and ensuring that cybersecurity protocols align with compliance requirements.
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Automated Threat Remediation:
Both aiSIEM and aiXDR support automated threat response, meaning that detected threats can trigger predefined responses to contain or eliminate risks instantly, helping prevent costly delays or breaches in logistics services.
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