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Description
We are seeking a highly motivated Client Account Manager with 5+ years of experience and a strong background in logistics and supply chain management to join our team. In this role, you will serve as the primary point of contact for our clients, overseeing their logistics needs and ensuring the efficient and effective delivery of services. You will work closely with internal teams to guarantee smooth operations, resolve any client issues, and foster long-term client relationships.
What Makes You a Great Fit?
The ideal candidate will have an in-depth understanding of logistics operations, including transportation, warehousing, inventory management, and supply chain processes, combined with excellent communication and client management skills.
Requirements
Client Relationship Management
Problem Solving & Issue Resolution
Performance Reporting & Analytics
Contract and SLA Management
Collaboration with Internal Teams
Client Retention & Process Development
Qualifications
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
Years of experience in logistics or supply chain management, with at least 5 years in a client-facing or account management role.
Strong knowledge of logistics processes, including transportation, warehousing, inventory management, and international shipping.
Proficiency with logistics management software (e.g., TMS, WMS, ERP systems) and CRM tools (e.g., Salesforce).
Excellent communication andanalytical skills, with the ability to manage client expectations and deliver high-quality service. (Changed)
Strong problem-solving abilities and a hands-on approach to resolving logistics challenges.
Ability to handle multiple accounts and prioritize tasks effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Knowledge of compliance regulations in logistics, including customs and import/export requirements, is a plus.