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Streamlining Success
Here's what our 10 Step Process Looks Like
Understanding Clients
The fundamental first step in establishing a working relationship with our clients is comprehending their needs and issues and offering tailored solutions.
01
02
Contract
A solid working relationship with our clients is built on a contract that is made between Infinity and the client. It serves as a formal contract that specifies the services, project scope, deliverables, turnaround time, conditions of payment, revision policies, and other legal considerations.
Establishing a standard operating procedure and scope of work is crucial because it enables the team to create a workable strategic plan for the client and Infinity's team during transition and live production.
Documentation (SOP/SOW)
03
04
Time Bound Plan
The transition of process/task is time-bound with predefined milestones hence clients need not spend endless time during transition
To facilitate communication between the client and the entire Infinity team, a dedicated Client Account Manager is assigned. The Client Account Manager will get reports from the team that is well-trained and equipped.
Team Allocation + CAM
05
06
Transparency
Every transition method is carried out with a high degree of openness so that the client can proceed with the intended goal confidently
Delivery of data on time is crucial for business, and clients are informed twice daily of the progress of both reception and delivery.
Delivery
07
08
Business Continuity
Since Infinity recognizes the importance of time and data, it has a standard BCDR plan in place to guarantee on-time production and delivery
Every week or month, our team prepares and shares with the customer a performance report based on internal audit and client input
Continuous Performance Evaluation
09
10
Invoice & Billing
In accordance with the contract, bills are created at predetermined intervals and shared with the client.