Inifinity IPS - Back Office for 3PL
3PL companies manage high-volume, multi-client logistics operations across warehousing, transportation, inventory, and order fulfillment, often with constantly changing customer demands. With hundreds of daily transactions, updating WMS/TMS data, reconciling inventory, validating charges, tracking shipments, maintaining accurate billing, and handling customer communication can overwhelm in-house teams.
Infinity IPS provides a structured Back Office for 3PL that supports warehouse operations, transportation workflows, billing accuracy, and shipment visibility, allowing logistics providers to scale efficiently without increasing internal overhead.
Accounts Payable
We help 3PL companies validate vendor invoices, verify rate cards, and ensure warehouse and transportation charges are billed accurately through structured back-office controls.
Audit of Freight Bills
We verify freight invoices across FTL, LTL, parcel, drayage, and warehouse handling to ensure each charge matches the agreed rate cards, eliminating overbilling and discrepancies.
W-2 Payroll Management
We help manage payroll calculations for warehouse teams, loading crews, and operations staff, ensuring accurate hours, overtime, labor allocation, and compliance-driven payroll processing.
Resolve Carrier Invoice Related Queries
We communicate with carriers, warehouses, and vendors to resolve incorrect charges, missing documentation, mismatched rates, and billing discrepancies to prevent payment delays.
Accounts Receivable
We streamline the billing cycle for 3PLs by improving invoice accuracy, accelerating collections, and maintaining clean financial records through reliable 3PL back office support.
Invoice Creation and Issuance
We prepare accurate invoices for storage, pallet handling, pick & pack, fulfillment, transportation, cross-docking, and warehouse labor, validated against customer agreements.
Payment Reconciliation
We match payments with invoices, identify short payments, and reconcile customer accounts to maintain accurate financial records.
Invoice Follow-Up
We handle 30/60/90-day collection follow-ups, send reminders, share PODs/documents, and coordinate with clients to ensure faster payment cycles.
Talk To Expert
If your organization is experiencing billing discrepancies, operational delays, or increasing documentation complexity, our Back Office for 3PL services can help streamline workflows, improve financial accuracy, and strengthen carrier and customer coordination across global shipping operations.
Talk to ExpertLogistics Operations Back-Office
We support warehouse & transport operations with fast data entry, coordination, and tracking.
Logistics Operation Support Services
We assist with load creation, order entry, PO/ASN updates, appointment scheduling, BOL/POD management, inventory updates, cycle counts, and WMS/TMS accuracy.
Logistics Lead Generation Services
We generate qualified leads for 3PL warehousing, fulfillment, cross-docking, distribution, and transportation by identifying importers, exporters, e-commerce brands, and manufacturers that match your services.
Logistics Services
Freight Forwarders
- Cargo Insurance
- Tracking and Visibility
- Warehousing and Storage
- Supply Chain Management
- Packaging and Labeling
- Customs Clearance
- Logistics Coordination
NVOCC
- Consolidation Services
- Ocean Freight Transportation
- Global Coverage
- Cargo Handling and Documentation
- Freight Rate Negotiation
Freight Broker / 3PL
- Freight Rate Negotiation
- Tracking Shipments
- Carrier Network Management
- Reverse Logistics
- Problem Solving
- Risk Management
- Load Matching
- Documentation and Paperwork
- Freight Coordination
Custom House Broker
- Customs Document Submission (ISF Filing)
- Classification and Tariff Determination
- Import Duty and Tax Calculation
- Regulatory Compliance and Tax Consulting
- Customs Clearance for Import and Export
- Shipment Tracking and Status Updates
- Foreign Trade Zone (FTZ) Management
- Tariff and Trade Agreement Consulting
- Risk Management and Customs Audit Support
- Duty Drawback Programs and Refund Processing
- Compliance Training and Documentation Review
- Customs Discharge List & Manifest Creation
- Customs Bill of Entry Submission
- Compliance and Legal Requirements
- Detention Charge Receipts
- Document Storage and Retrieval
Trucking / Rail / Air
- BOL Generation
- Transportation Coordination
- Driver Log Management
- Purchase Orders / Freight Bill Entries
- Freight, Truck & Cargo EDI Implementation
- Document Storage and Retrieval
- Payroll Management
- Proof of Delivery & Detention Charge Receipts
- Order Management and Fulfillment
- Carrier Bid Management
- Quoting & Pricing
VOCC
- Import / Export / Trans-shipment / Multimodal Documentation
- BOL / Shipping Manifest
- Compliance & Legal Requirements
- Terminal & Slot Accounting
- Container Insurance Management
- Document Storage and Retrieval
- Customs Discharge List & Manifest Submission
- Foreign Trade Zone (FTZ) Management
- Container Turnaround Management
- Customs Bill of Entry Submission
Freight Payment
- TL / LTL / Ocean Contract Management & Rate Entry
- GL Coding / Cost Allocation by Business Unit or Location
- Carrier Dispute Management
- Carrier Performance Monitoring
- Manual Freight Bill Auditing
- Freight Bill Data Entry (EDI / 210 / 310 / 110 / 410)
- Claims Filing and Tracking
Claims Management
- Document Preparation
- Claim Status Tracking & Negotiation with Carriers
- Refund / Replacement Coordination
- Loss Trends Analysis
- Claim Value Calculation & Filing
- Payment Recovery
- Claims Analytics
- Insurance Coverage Review & Claim Coordination
Warehouse Management
- Shipping and Distribution
- Inventory Management
- Receiving and Put-Away
- Safety and Compliance Management
- Order Fulfillment
- Warehouse Automation & Technology Integration
- Performance Reporting and Analytics
Terminal Operations
- Documentation for Cargo and Customs Handling
- Gate Operations
- Maintenance and Equipment Management
- Security and Safety
- Container Storage and Yard Management
- Vessel and Rail Coordination
- Inventory and Storage Management
- Data Management and Reporting
Sales and Marketing Support - Logistics Lead Generation
Our 3PL Operational back office support also extends to commercial growth by helping businesses identify shippers, forwarders, and trade partners through structured outreach and targeted lead generation strategies.
Back Office Support
Customized Database Creation
Our back-office research team builds accurate, well-segmented prospect databases aligned with 3PL service offerings. We identify shippers, manufacturers, distributors, and logistics buyers by analyzing shipping behavior, warehousing needs, transportation volumes, and industry demand. Each database includes verified decision-maker contacts, company profiles, and operational insights, enabling 3PL sales teams to focus on qualified opportunities and reduce outreach inefficiencies.
Email Campaign Management
We manage structured email outreach campaigns designed specifically for 3PL transportation, warehousing, and fulfillment services. Campaigns are built with clear messaging, compliance standards, and performance tracking. By monitoring open rates, engagement trends, and responses, we help optimize follow-ups and improve lead qualification without overwhelming internal sales teams.
Conference Research & Appointment Setting
Our back office team supports 3PL event strategies by identifying relevant logistics conferences, trade shows, and supply chain exhibitions. We analyze attendee lists, shortlist potential customers and partners, and coordinate meeting schedules to ensure your team connects with high-value prospects during events.
Postcard Campaign
We execute targeted direct mail campaigns to support brand visibility for 3PL providers. Our team prepares verified mailing lists, coordinates postcard distribution, and supports structured follow-up efforts. This approach strengthens brand recall and complements digital outreach initiatives.
Calling Support
Cold or Warm Calling
Our trained outreach specialists conduct professional calling campaigns aligned with your 3PL service capabilities. Calls focus on understanding shipper requirements, identifying logistics challenges, and gathering actionable insights that help your sales team move conversations forward efficiently.
Conference Schedule Fulfillment
We assist in filling conference calendars by contacting pre-qualified prospects and presenting your transportation, warehousing, or fulfillment solutions clearly. Our team helps secure confirmed appointments, ensuring productive use of event time and stronger networking outcomes.
Information Cold Calling
Before any outbound calling begins, our team gains a detailed understanding of your 3PL services, operational strengths, and target industries. This preparation allows us to conduct informed conversations, answer basic service questions confidently, and build credibility with potential clients.
Freight Data Analytics
We convert operational data into performance insights that help optimize warehouse and transportation costs.
Transportation Cost Evaluation and Streamlining
We analyze transportation spend across customers, modes, and routes, identifying savings opportunities and reducing unnecessary delivery or accessorial costs.
Route Efficiency and Delivery Success Metric
We track on-time delivery performance, missed appointments, exceptions, and route efficiency to help improve cost-per-mile and service reliability.
Carrier Service Quality Assessment
We evaluate carrier billing accuracy, responsiveness, transit time performance, service consistency, and damages to support better carrier selection.
Freight Tracking & Real-Time Analytics
We consolidate tracking data from carrier portals, GPS, TMS, and telematics systems to provide full visibility into shipment status and warehouse movements.
Green Logistics and Carbon Footprint Review
We analyze fuel consumption, idle time, warehouse energy usage, and transportation patterns to support sustainability improvements and carbon reduction initiatives.
Carrier Optimization
We help 3PL companies improve carrier selection, rate negotiation, and capacity planning for better performance and lower operating costs.
Multi-Carrier Strategy & Optimization
We help diversify carrier mix based on service quality, cost, capacity, and route performance to reduce dependency and improve operational flexibility.
Load Optimization & Capacity Management
We analyze load patterns, equipment usage, weight distribution, and backhaul availability to maximize capacity and reduce empty miles.
Carrier Performance Monitoring & Reporting
We track each carrier's on-time performance, billing accuracy, responsiveness, damages, and service quality to support data-driven performance management.
Carrier Optimization
We match carriers with the right lanes, customer requirements, and service levels to improve efficiency and reduce costs.
Carrier Selection & Qualification
We evaluate carriers based on safety, pricing, capacity, compliance scores, insurance levels, and service history before onboarding.
Dynamic Carrier Rate Negotiation & Contract Management
We support negotiation using historical spend, performance metrics, and lane profitability data to secure the best rates.
Collaborative Carrier Networks
We help 3PL providers build stronger partnerships through integrated communication, shared KPIs, and continuous performance reviews.
API/BOT/Automation Solutions
We implement automation to improve accuracy, reduce manual work, and accelerate warehouse & transportation operations.
API Solutions
Tracking and Visibility, Inventory Management
APIs connect WMS/TMS/ERP systems, carrier portals, and tracking tools to automate shipment visibility, inventory updates, and order syncing.
Rate and Route Optimization
APIs automatically update routes, lane prices, tariffs, and fuel indexes, enabling faster planning and quoting.
BOT Solutions
Customer Service Chatbots
Bots respond to customer FAQs, shipment updates, tracking requests, and document queries 24/7.
Order Processing and Updates
Bots automate order entry, load creation, data validation, and shipment notifications to reduce manual effort.
Document Management
RPA bots extract data from BOLs, PODs, invoices, receipts, and warehouse documents, and upload them into WMS/TMS/ERP systems.
Automation Solutions
Warehouse Automation
Robotic and software automation improves picking, packing, scanning, labeling, receiving, and inventory control.
Predictive Maintenance
IoT-powered tools analyze equipment/vehicle performance to predict failures before they occur.
Shipment Scheduling and Optimization
Automated engines optimize pickups, deliveries, resource allocation, and appointment times for smoother operations.
Cyber Security Solutions
We protect logistics systems, warehouse operations, and transportation networks from emerging cyber risks.
Real-Time Threat Detection and Incident Response
We identify threats instantly and implement immediate incident response to prevent downtime.
Extended Detection and Response (XDR)
We combine WMS/TMS, cloud, and email data to detect advanced threats that bypass traditional security tools.
Data and Asset Protection
We protect rate contracts, freight documents, warehouse records, inventory data, and customer information with enterprise-grade security.
IoT and Device Security
All scanners, RFID devices, GPS units, handhelds, and warehouse systems are monitored to prevent unauthorized access.
Risk-Based Vulnerability Management
We identify security gaps in warehouse and logistics systems and prioritize fixes based on risk.
Compliance and Reporting
We help maintain ISO, GDPR, SOC, and industry compliance through automated monitoring and reporting tools.
Automated Threat Remediation
Security automation isolates infected files, removes malicious scripts, and blocks suspicious access automatically.
Ready to Streamline Your 3PL Operations?
Our Back Office for 3PL helps improve documentation accuracy, operational coordination, and financial control. Let's discuss how our support can simplify workflows, reduce errors, and strengthen your logistics operations.
Schedule a Consultation