Back Office Support for 3PL Companies
Streamline WMS data entry, freight billing, inventory reconciliation, and carrier coordination — so your team can focus on growing your 3PL business.
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Infinity IPS — Back Office Outsourcing for 3PL Companies
3PL companies manage high-volume, multi-client logistics operations across warehousing, transportation, inventory, and order fulfillment — often with constantly changing customer demands. With hundreds of daily transactions, updating WMS/TMS data, reconciling inventory, validating charges, tracking shipments, maintaining accurate billing, and handling customer communication can overwhelm in-house teams.
Infinity IPS provides a structured 3PL back office outsourcing solution that supports warehouse operations, transportation workflows, billing accuracy, and shipment visibility — allowing logistics providers to scale efficiently without increasing internal overhead. Our specialists are proficient in CargoWise, SAP TMS, Magaya, Oracle, Descartes, BlueYonder, and all major WMS/TMS platforms.
Explore Our Industry-Specific Back Office Solutions
Accounts Payable for 3PL Companies
We help 3PL companies validate vendor invoices, verify rate cards, and ensure warehouse and transportation charges are billed accurately through structured freight accounts payable outsourcing controls.
Freight Bill Audit & Validation
We verify freight invoices across FTL, LTL, parcel, drayage, and warehouse handling to ensure each charge matches agreed rate cards, eliminating overbilling and discrepancies.
- FTL, LTL, parcel & drayage invoice verification
- Rate card matching and accessorial charge validation
- Duplicate invoice detection and overbilling recovery
- GL coding and cost allocation by business unit
- EDI 210/310/110/410 freight bill data entry
W-2 Payroll Management
We help manage payroll calculations for warehouse teams, loading crews, and operations staff, ensuring accurate hours, overtime, labor allocation, and compliance-driven payroll processing.
- Warehouse staff hours and overtime tracking
- Labor allocation by shift, location, and client
- Payroll compliance and documentation support
Carrier Invoice Dispute Resolution
We communicate with carriers, warehouses, and vendors to resolve incorrect charges, missing documentation, mismatched rates, and billing discrepancies to prevent payment delays.
- Carrier dispute management and negotiation
- Missing documentation follow-up and retrieval
- Rate mismatch resolution and credit recovery
Accounts Receivable for 3PL Companies
We streamline the billing cycle for 3PLs by improving invoice accuracy, accelerating collections, and maintaining clean financial records through reliable 3PL accounts receivable outsourcing.
Invoice Creation & Issuance
We prepare accurate invoices for storage, pallet handling, pick & pack, fulfillment, transportation, cross-docking, and warehouse labor, validated against customer agreements.
- Storage, handling & fulfillment invoice generation
- Customer contract rate validation
- Accessorial and surcharge billing accuracy
Payment Reconciliation
We match payments with invoices, identify short payments, and reconcile customer accounts to maintain accurate financial records and reduce DSO.
- Invoice-to-payment matching and reconciliation
- Short payment identification and dispute filing
- Customer account aging report management
Collections & Invoice Follow-Up
We handle 30/60/90-day collection follow-ups, send reminders, share PODs/documents, and coordinate with clients to ensure faster payment cycles.
- 30/60/90-day structured collection follow-ups
- POD and supporting document distribution
- Escalation management for overdue accounts
Talk To a 3PL Back Office Expert
If your 3PL is experiencing billing discrepancies, operational delays, or increasing documentation complexity, our back office outsourcing can streamline workflows, improve financial accuracy, and strengthen carrier and customer coordination.
Talk to ExpertLogistics Operations Back-Office for 3PLs
We support warehouse and transport operations with fast logistics back office outsourcing — data entry, coordination, and real-time tracking support.
3PL Operations Support Services
We assist with load creation, order entry, PO/ASN updates, appointment scheduling, BOL/POD management, inventory updates, cycle counts, and WMS/TMS accuracy.
- Load creation, order entry & PO/ASN updates
- BOL, POD & shipping document management
- Appointment scheduling and dock coordination
- WMS/TMS data entry and accuracy validation
- Cycle count support and inventory reconciliation
3PL Lead Generation Services
We generate qualified leads for 3PL warehousing, fulfillment, cross-docking, distribution, and transportation by identifying importers, exporters, e-commerce brands, and manufacturers that match your services.
- Shipper and importer prospect database building
- E-commerce and retail brand outreach
- Manufacturer and distributor lead identification
- Verified decision-maker contact data
Logistics Services We Support
Freight Forwarders
- Cargo Insurance
- Tracking and Visibility
- Warehousing and Storage
- Supply Chain Management
- Packaging and Labeling
- Customs Clearance
- Logistics Coordination
NVOCC
- Consolidation Services
- Ocean Freight Transportation
- Global Coverage
- Cargo Handling and Documentation
- Freight Rate Negotiation
Freight Broker / 3PL
- Freight Rate Negotiation
- Tracking Shipments
- Carrier Network Management
- Reverse Logistics
- Problem Solving
- Risk Management
- Load Matching
- Documentation and Paperwork
- Freight Coordination
Custom House Broker
- Customs Document Submission (ISF Filing)
- Classification and Tariff Determination
- Import Duty and Tax Calculation
- Regulatory Compliance and Tax Consulting
- Customs Clearance for Import and Export
- Shipment Tracking and Status Updates
- Foreign Trade Zone (FTZ) Management
- Tariff and Trade Agreement Consulting
- Risk Management and Customs Audit Support
- Duty Drawback Programs and Refund Processing
- Compliance Training and Documentation Review
- Customs Discharge List & Manifest Creation
- Customs Bill of Entry Submission
- Detention Charge Receipts
- Document Storage and Retrieval
Trucking / Rail / Air
- BOL Generation
- Transportation Coordination
- Driver Log Management
- Purchase Orders / Freight Bill Entries
- Freight, Truck & Cargo EDI Implementation
- Document Storage and Retrieval
- Payroll Management
- Proof of Delivery & Detention Charge Receipts
- Order Management and Fulfillment
- Carrier Bid Management
- Quoting & Pricing
VOCC
- Import / Export / Trans-shipment / Multimodal Documentation
- BOL / Shipping Manifest
- Compliance & Legal Requirements
- Terminal & Slot Accounting
- Container Insurance Management
- Document Storage and Retrieval
- Customs Discharge List & Manifest Submission
- Foreign Trade Zone (FTZ) Management
- Container Turnaround Management
- Customs Bill of Entry Submission
Freight Payment
- TL / LTL / Ocean Contract Management & Rate Entry
- GL Coding / Cost Allocation by Business Unit or Location
- Carrier Dispute Management
- Carrier Performance Monitoring
- Manual Freight Bill Auditing
- Freight Bill Data Entry (EDI / 210 / 310 / 110 / 410)
- Claims Filing and Tracking
Claims Management
- Document Preparation
- Claim Status Tracking & Negotiation with Carriers
- Refund / Replacement Coordination
- Loss Trends Analysis
- Claim Value Calculation & Filing
- Payment Recovery
- Claims Analytics
- Insurance Coverage Review & Claim Coordination
Warehouse Management
- Shipping and Distribution
- Inventory Management
- Receiving and Put-Away
- Safety and Compliance Management
- Order Fulfillment
- Warehouse Automation & Technology Integration
- Performance Reporting and Analytics
Terminal Operations
- Documentation for Cargo and Customs Handling
- Gate Operations
- Maintenance and Equipment Management
- Security and Safety
- Container Storage and Yard Management
- Vessel and Rail Coordination
- Inventory and Storage Management
- Data Management and Reporting
Sales & Marketing Support — 3PL Lead Generation
Our 3PL back office support extends to commercial growth by helping businesses identify shippers, forwarders, and trade partners through structured outreach and targeted B2B logistics lead generation strategies.
Back Office Support
Customized Prospect Database Creation
Our back-office research team builds accurate, well-segmented prospect databases aligned with 3PL service offerings. We identify shippers, manufacturers, distributors, and logistics buyers by analyzing shipping behavior, warehousing needs, transportation volumes, and industry demand.
- Shipper, manufacturer and distributor identification
- Verified decision-maker contacts and company profiles
- Segmentation by volume, mode, and industry vertical
Email Campaign Management
We manage structured email outreach campaigns designed specifically for 3PL transportation, warehousing, and fulfillment services. Campaigns are built with clear messaging, compliance standards, and performance tracking.
- 3PL-specific email sequence design and execution
- Open rate, engagement and response tracking
- CAN-SPAM and GDPR compliant outreach
Conference Research & Appointment Setting
Our back office team supports 3PL event strategies by identifying relevant logistics conferences, trade shows, and supply chain exhibitions. We analyze attendee lists, shortlist potential customers and partners, and coordinate meeting schedules.
- Logistics conference and trade show research
- Attendee list analysis and prospect shortlisting
- Pre-event meeting scheduling and calendar management
Postcard & Direct Mail Campaigns
We execute targeted direct mail campaigns to support brand visibility for 3PL providers. Our team prepares verified mailing lists, coordinates postcard distribution, and supports structured follow-up efforts.
- Verified mailing list preparation and management
- Postcard design coordination and distribution
- Follow-up sequence management post-mailing
Calling Support
Cold & Warm Calling
Our trained outreach specialists conduct professional calling campaigns aligned with your 3PL service capabilities. Calls focus on understanding shipper requirements, identifying logistics challenges, and gathering actionable insights.
Conference Schedule Fulfillment
We assist in filling conference calendars by contacting pre-qualified prospects and presenting your transportation, warehousing, or fulfillment solutions clearly to secure confirmed appointments.
Information Cold Calling
Before any outbound calling begins, our team gains a detailed understanding of your 3PL services, operational strengths, and target industries to conduct informed, credible conversations with potential clients.
Freight Data Analytics for 3PL Companies
We convert operational data into performance insights that help optimize warehouse and transportation costs. Learn more about our dedicated freight data analytics services.
Transportation Cost Evaluation & Streamlining
We analyze transportation spend across customers, modes, and routes, identifying savings opportunities and reducing unnecessary delivery or accessorial costs.
- Multi-mode freight spend analysis (FTL, LTL, parcel, ocean)
- Accessorial charge identification and reduction
- Lane profitability and cost-per-mile benchmarking
Route Efficiency & Delivery Performance
We track on-time delivery performance, missed appointments, exceptions, and route efficiency to help improve cost-per-mile and service reliability.
- On-time delivery rate tracking and reporting
- Exception management and missed appointment analysis
- Route optimization recommendations
Carrier Service Quality Assessment
We evaluate carrier billing accuracy, responsiveness, transit time performance, service consistency, and damages to support better carrier selection decisions.
- Carrier scorecard development and tracking
- Billing accuracy and transit time benchmarking
- Damage and claims trend analysis
Freight Tracking & Real-Time Analytics
We consolidate tracking data from carrier portals, GPS, TMS, and telematics systems to provide full visibility into shipment status and warehouse movements.
Green Logistics & Carbon Footprint Review
We analyze fuel consumption, idle time, warehouse energy usage, and transportation patterns to support sustainability improvements and carbon reduction initiatives.
Carrier Optimization for 3PL Companies
We help 3PL companies improve carrier selection, rate negotiation, and capacity planning for better performance and lower operating costs.
Multi-Carrier Strategy & Optimization
We help diversify carrier mix based on service quality, cost, capacity, and route performance to reduce dependency and improve operational flexibility.
Load Optimization & Capacity Management
We analyze load patterns, equipment usage, weight distribution, and backhaul availability to maximize capacity and reduce empty miles.
Carrier Performance Monitoring & Reporting
We track each carrier's on-time performance, billing accuracy, responsiveness, damages, and service quality to support data-driven performance management.
Carrier Selection & Qualification
We evaluate carriers based on safety, pricing, capacity, compliance scores, insurance levels, and service history before onboarding.
Dynamic Rate Negotiation & Contract Management
We support negotiation using historical spend, performance metrics, and lane profitability data to secure the best rates for your 3PL operations.
Collaborative Carrier Networks
We help 3PL providers build stronger partnerships through integrated communication, shared KPIs, and continuous performance reviews.
API, BOT & Automation Solutions for 3PLs
We implement automation to improve accuracy, reduce manual work, and accelerate warehouse and transportation operations. Explore our dedicated logistics API integration and RPA automation services.
API Solutions
Tracking, Visibility & Inventory Management
APIs connect WMS/TMS/ERP systems, carrier portals, and tracking tools to automate shipment visibility, inventory updates, and order syncing.
- WMS/TMS/ERP system integration via REST/SOAP APIs
- Real-time shipment visibility and carrier portal connectivity
- Automated inventory sync and order status updates
Rate & Route Optimization APIs
APIs automatically update routes, lane prices, tariffs, and fuel indexes, enabling faster planning and quoting for 3PL operations.
BOT Solutions
Customer Service Chatbots
Bots respond to customer FAQs, shipment updates, tracking requests, and document queries 24/7 without manual intervention.
Order Processing & Updates
Bots automate order entry, load creation, data validation, and shipment notifications to reduce manual effort and processing time.
RPA Document Management
RPA bots extract data from BOLs, PODs, invoices, receipts, and warehouse documents, and upload them into WMS/TMS/ERP systems automatically.
Automation Solutions
Warehouse Automation
Robotic and software automation improves picking, packing, scanning, labeling, receiving, and inventory control for 3PL warehouses.
Predictive Maintenance
IoT-powered tools analyze equipment and vehicle performance to predict failures before they occur, reducing costly downtime.
Shipment Scheduling & Optimization
Automated engines optimize pickups, deliveries, resource allocation, and appointment times for smoother 3PL operations.
Cyber Security for 3PL Companies
We protect logistics systems, warehouse operations, and transportation networks from emerging cyber risks. Learn more about our logistics cyber security services.
Real-Time Threat Detection & Incident Response
We identify threats instantly and implement immediate incident response to prevent downtime in your WMS, TMS, and warehouse operations.
Extended Detection & Response (XDR)
We combine WMS/TMS, cloud, and email data to detect advanced threats that bypass traditional security tools across your 3PL infrastructure.
Data & Asset Protection
We protect rate contracts, freight documents, warehouse records, inventory data, and customer information with enterprise-grade security protocols.
IoT & Device Security
All scanners, RFID devices, GPS units, handhelds, and warehouse systems are monitored to prevent unauthorized access and data breaches.
Risk-Based Vulnerability Management
We identify security gaps in warehouse and logistics systems and prioritize fixes based on risk level and operational impact.
Compliance & Reporting
We help maintain ISO, GDPR, SOC, and industry compliance through automated monitoring and reporting tools tailored for 3PL operations.
Automated Threat Remediation
Security automation isolates infected files, removes malicious scripts, and blocks suspicious access automatically — keeping your 3PL operations running without interruption.
WMS, TMS & Logistics Software We Work With
Our 3PL back office specialists are proficient in all major warehouse and transportation management systems — zero learning curve, immediate productivity.
Multi-Client 3PL Reduces Operational Costs by 60% Through Back Office Outsourcing
A mid-sized 3PL provider managing 2.5M+ annual shipments across 40+ clients was struggling with WMS data entry errors, invoice disputes, and slow order processing. After partnering with Infinity IPS for full back office outsourcing, they achieved measurable results within 90 days.
Ready to Streamline Your 3PL Operations?
Our Back Office for 3PL helps improve documentation accuracy, operational coordination, and financial control. Let's discuss how our support can simplify workflows, reduce errors, and strengthen your logistics operations.
Schedule a Consultation