Industry Solutions

Accounts Payable

Ensuring correct payment to each your carrier in timely manner.

Audit of Freight Bills

Perform manual Exception Audit of Freight Bills for all modes – Ocean/TL/LTL/Rail/Air, General Ledger Coding of all invoices, Audit Of Detention/Demurrage Charge Receipts, Accessorial overcharges of TL/LTL carriers, Duties and Tariffs Management for import cargos, Terminal and Slot Accounting for parts.

W-2 Payroll Management

Our experienced team understand payroll taxes in various states, complies with your benefits, PTO & 401k policies to ensure accurate and timely payroll to your employees.

Resolve Carrier Invoice Related Queries

Once we audit carrier invoices, we are in a better position to answer any or all questions of carriers for cutting back their payment. We provide interactive, human support to answer Carrier Invoice Dispute questions.

Accounts Receivable

Invoice Management

Creation and Issuance of Invoices

Ensuring that client invoices are accurate and goes out in a timely manner with contracted rate/spot rates as agreed between shipper and carrier. Collation of all supporting documents such as purchase order, BoL, proof of delivery, weight measurement certificate, dock receipts, etc

Payment Reconciliation

Match payments with corresponding invoices, including those with split or partial payments across multiple services.

Invoice Follow-Up

Tracking 30/60/90 days unpaid invoices and following up with customers to ensure timely payment. Alerting relevant department of non-payment to ensure they take decisions whether to continue working with delinquent client.

Logistics Operations Back-Office

BOL Generation

Transportation Coordination

Trucking Carriers Driver Log Management

Purchase Order/Freight Bill Entries

Freight, Truck & Cargo EDI Implementation

Document Storage and Retrieval

Payroll Management

Proof of Delivery and Detention Charge Receipts

Order Management and Fulfillment

Carrier Bid Management

Quoting & Pricing

Imp,Exp/Trans-shipment/Multimodal Docs

BOL/Shipping Manifest

Compliance & Legal Requirements

Terminal & Slot Accounting

Container Insurance Management

Document Storage and Retrieval

Customs Discharge List & Manifest Submission

Foreign Trade Zone (FTZ) Management

Container Turnaround Management

Customs Bill for Entry for Import/Export

Cargo Insurance

Tracking and Visibility

Warehousing and Storage

Supply Chain Management

Packaging and Labeling

Customs Clearance

Logistics Coordination

Consolidation Services

Ocean Freight Transportation

Global Coverage

Cargo Handling and Documentation

Freight Rate Negotiation

Tracking Shipments

Carrier Network Management

Reverse Logistics

Problem Solving

Risk Management

Load Matching

Documentation and Paperwork

Freight Coordination

Customs Document Submission - ISF Filing

Classification and Tariff Determination

Import Duty and Tax Calculation

Regulatory Compliance and Tax Consulting

Customs Clearance for Import and Export

Shipment Tracking and Status Update

Foreign Trade Zone (FTZ) Management

Tariff and Trade Agreement Consulting

Risk Management and Customs Audit Support

Duty Drawback Programs and Refund Processing

Compliance Training and Documentation Review

Customs - Discharge List & Manifest Creation

Customs Bill of Entry Submission for Import/Export

Compliance and Legal Requirements

Detention Charge Receipts

Document Storage and Retrieval

TL/LTL & Ocean contract management/Rate Entry

GL coding / Cost Allocation by Business Unit or Location

Carrier Dispute Management

Carrier Performance Monitoring

TL/LTL & Ocean manual freight bill auditing

Date Entry of freight bills in EDI or 210/310/110/410 formats

Claims Filing and Tracking

Document Preparation

Claim Status Tracking & Negotiation with Carriers

Refund/Replacement Coordination

Loss Trends Analysis

Claim Value Calculation & filing

Payment Recovery

Claims Analytics

Insurance Coverage Review and Claim Coordination

Shipping and Distribution

Inventory Management

Receiving and Put-Away

Safety and Compliance Management

Order Fulfillment

Warehouse Automation and Technology Integration

Performance Reporting and Analytics

Documentation for Cargo and Customs Handling

Gate Operations

Maintenance and Equipment Management

Security and Safety

Container Storage and Yard Management

Vessel and Rail Coordination

Inventory and Storage Management

Data Management and Reporting

Sales and Marketing Support - Logistics Lead Generation

Back Office Support

Customized Database Creation

We excel in thorough research and can create a tailored database of targeted customers, including their key contacts, designations, and complete contact details. This ensures your outreach is directed to the right individuals.

Email Campaign Management

We design and implement comprehensive email campaigns with read receipts, allowing you to monitor engagement. Following up on read receipts can significantly enhance lead generation.

Conference Research & Appointment Setting

We assist in filling your conference calendar by scheduling appointments with clients at half-hour intervals. This involves identifying and reaching out to your target clients from attendee lists. We can also identify additional conferences to supplement your existing schedule.

Postcard Campaign

We gather addresses of your clients to send postcards, followed by a call to increase engagement and success rates

Calling Support

Cold or Warm
Calling

We offer calling support to complement your email and postcard campaigns, helping to generate leads. Our cold callers can gather valuable insights about client business activities, which your sales team can use to close deals.

Conference Schedule Fulfillment

Our trained callers can effectively fill your conference schedule by pitching your services and unique selling propositions, ensuring clients agree to meet and accept calendar invites for conferences.

Informed Cold
Calling

We believe effective communication starts with a deep understanding of your services. Therefore, we will conduct cold calls only after gaining comprehensive insight into your offerings.

Freight Data Analytics and Carrier Optimization

As a company, offering logistics back-office services in freight data analytics we can provide clients with critical insights to reduce turnaround time, reduce costs, and improve supply chain optimization. Below is a list of the services we can offer:

Transportation Cost Evaluation and Streamlining

Objective: With our partner company’s freight optimization platform, client can easily identify cost-saving opportunities and optimize transportation spend.

Route Efficiency and Delivery Success Metric

Objective: To minimize delays, improve delivery times, and reduce fuel consumption.

Carrier Service Quality Assessment

Objective: To track and evaluate carrier performance, improving service and optimizing carrier selection.

Freight Tracking & Real-Time Analytics

Objective: To provide end-to-end shipment visibility and proactive issue resolution.

Green Logistics and Carbon Footprint Review

Objective: To help clients reduce carbon emissions and enhance sustainability in transportation.

Carrier optimization is crucial for ensuring that clients select and manage the best carriers for their transportation needs while improving cost-efficiency, service quality, and capacity utilization. Below is a list of carrier optimization services that we can offer:

Multi-Carrier Strategy & Optimization

Objective: To help clients adopt a multi-carrier strategy for flexibility and cost-effectiveness in shipping needs.

Load Optimization & Capacity Management

Objective: To optimize load planning and carrier capacity, reducing empty miles, improving asset utilization, and cutting costs.

Carrier Performance Monitoring & Reporting

Objective: To continuously track carrier performance against key performance indicators (KPIs) and ensure that carriers meet service expectations.

Carrier optimization

Objective: Professional handling of all mail and document scanning for efficient digital record-keeping.

Carrier Selection & Qualification

Objective: To assist clients in selecting the most suitable carriers based on performance history, costs, and service requirements.

Dynamic Carrier Rate Negotiation & Contract Management

Objective: To negotiate favorable rates and terms with carriers, using data insights to ensure cost-effectiveness and reliable service.

Collaborative Carrier Networks

Objective: To develop long-term partnerships with carriers that result in seamless operations and mutual growth.

API/BOT/Automation Solutions

Tracking and Visibility, Inventory Management:

APIs enable integration with GPS, other tracking systems to provide real-time visibility of shipments, APIs can link warehouse management systems (WMS) with transportation management systems (TMS) and other ERP systems to allow real-time updates on inventory levels, orders, and delivery schedules across different systems.

Rate and Route Optimization:

APIs can pull real-time data on transportation rates, routes, and transit times from multiple carriers. This allows logistics companies to choose the most cost-effective and efficient routes automatically.

Customer Service Chatbots

Chatbots can assist customers by answering frequently asked questions about delivery status, shipping rates, and product returns, allowing customer service teams to focus on complex inquiries.

Order Processing and Updates:

Bots can handle routine order management tasks, such as sending shipment confirmation emails, delivery updates, and handling customer queries about order status.

Document Management:

Bots can extract information from documents (like invoices, bills of lading, and customs paperwork) and input it into systems, saving time and reducing errors.

Warehouse Automation:

Automate picking, packing, and sorting using robotics and AI-driven systems. Automation here can also include barcode scanning, RFID tracking, and automated inventory updates for faster processing and reduced manual errors.

Predictive Maintenance:

Using IoT and machine learning, automation can predict when maintenance is required for vehicles and machinery, minimizing downtime and improving fleet reliability.

Shipment Scheduling and Optimization:

Automated tools can analyze historical data, forecast demand, and schedule shipments accordingly to optimize delivery routes and reduce empty miles.

Cyber Security Solutions

Real-Time Threat Detection and Incident Response:

Using aiSIEM (Security Information and Event Management), you can monitor network traffic across all logistics endpoints to detect anomalies and potential threats in real time. This solution employs AI and machine learning to identify patterns that indicate cyber threats, such as data breaches or malware intrusions, which are critical in preventing disruptions in logistics operations.

Extended Detection and Response (XDR):

aiXDR extends detection and response capabilities beyond traditional endpoints, providing visibility across the entire network, including IoT devices, mobile endpoints, and remote locations typical in logistics. This means threats can be mitigated before they spread across distributed supply chains and critical delivery infrastructure.

Data and Asset Protection:

Logistics firms manage sensitive data, including customer information, shipping details, and partner contracts. Solutions like Data Loss Prevention (DLP) and encryption management ensure that sensitive data is securely managed. aiSIEM and aiXDR can also provide automated controls to protect against data exfiltration and secure communication across all nodes in the logistics network.

IoT and Device Security:

Logistics relies heavily on IoT for tracking and monitoring shipments. Infinity’s platforms can secure IoT devices from unauthorized access, ensuring they remain protected from malware and other cyber risks that can affect operational continuity and accuracy in logistics.

Risk-Based Vulnerability Management:

aiSIEM can prioritize vulnerabilities across the logistics IT environment, addressing those most likely to be exploited based on threat intelligence. This is especially useful for fleet management and other logistics systems with high mobility and multiple access points.

Compliance and Reporting:

Infinity’s platform help maintain compliance with industry standards (like ISO 27001 and GDPR) by automatically generating audit-ready reports, streamlining regulatory processes, and ensuring that cybersecurity protocols align with compliance requirements.

Automated Threat Remediation:

Both aiSIEM and aiXDR support automated threat response, meaning that detected threats can trigger predefined responses to contain or eliminate risks instantly, helping prevent costly delays or breaches in logistics services.

Frequently Asked Questions (FAQ)

What back-office services does Infinity IPS provide for logistics companies?

Infinity IPS offers a full suite of logistics back-office services, including accounts payable, accounts receivable, freight bill audit, documentation, dispatch coordination, lead generation, data analytics, automation, and cybersecurity solutions tailored for freight businesses.

How can outsourcing logistics back-office operations help reduce costs?

By outsourcing back-office tasks such as AP/AR processing, documentation, and carrier coordination, companies reduce staffing costs, minimize billing errors, improve turnaround time, and eliminate inefficiencies that increase freight operational expenses.

What makes Infinity IPS different from other logistics outsourcing companies?

Infinity IPS specializes exclusively in logistics processes. Our team is trained in carrier billing, freight documentation, dispatch workflows, automation tools, rate validation, and industry software, delivering higher accuracy and faster processing than generic BPOs.

Can you customize services based on company size or workflow?

Yes. All our services are fully scalable. Whether you're a small freight forwarder or a global 3PL, we tailor workflows, staffing, and service models to your operations.

How does Infinity IPS ensure data privacy and cybersecurity?

We use advanced SIEM/XDR tools, access controls, encryption, IoT security, and automated threat remediation to protect logistics systems from data breaches and cyber attacks.