Infinity IPS – Back Office for Freight Forwarders
Managing freight operations involves far more than moving cargo. Documentation, billing accuracy, compliance requirements, and operational coordination all play a critical role in maintaining efficient supply chains. Infinity IPS provides specialized Back Office for Freight Forwarders, supported by scalable Logistics BPO solutions that help logistics companies streamline administrative workflows and improve operational performance.
Why Freight Forwarders Choose Infinity IPS
With over 25 years of global freight experience, our team supports shipment documentation, billing verification, tracking coordination, and compliance management with precision. Our outsourcing solutions help freight companies reduce operational costs, improve accuracy, and maintain consistent workflow efficiency. From shipment initiation to financial tracking, we deliver reliable Freight Forwarding Back Office Support that allows freight forwarders to focus on customer relationships and business expansion.
From shipment creation to cash flow tracking, our end-to-end freight forwarding back office support covers the entire operational cycle.
Accounts Payable
Our team manages carrier payments and invoice verification through structured auditing processes designed to reduce billing discrepancies and improve financial accuracy. As part of our Freight Forwarding Back Office Support, we review charges, validate accessorials, and verify shipment costs to help logistics companies maintain strong vendor relationships and prevent costly disputes.
Audit of Freight Bills
Our team specializes in comprehensive audit of freight bills for all modes: Ocean, TL, LTL, Rail, and Air. We verify every charge, identify exception errors, review accessorials, validate detention/demurrage receipts, and ensure complete general ledger coding. This process eliminates costly overcharges, prevents disputes, and ensures clean and accurate invoicing for import and export operations.
W-2 Payroll Management
We manage W-2 payroll processes with precision, ensuring accurate payroll taxes, PTO & 401k compliance, and seamless employee payment cycles across various states. Our team ensures every payroll step aligns with your benefits and operational policies.
Invoice Dispute Resolution
Once audits are completed, our experts provide interactive human support to resolve carrier invoice disputes quickly and professionally. We help carriers and shippers clarify discrepancies, confirm approved charges, and ensure smooth communication to maintain strong working relationships.
Accounts Receivable
We help freight forwarders improve revenue cycles through freight receivable management and faster invoice collections.
Invoice Creation and Issuance
We handle complete invoice creation and issuance, including rate verification against customer contracts, lane-based pricing, fuel surcharge validation, and BOL (Bill of Lading) documentation checks. Every invoice is generated accurately to reduce billing errors, minimize disputes, and ensure faster customer payments.
Payment Reconciliation
Our team manages full payment reconciliation, tracking split payments, short payments, and partial settlements across all customer accounts. We match payments against corresponding invoices, identify discrepancies, and provide clear reporting to maintain accurate AR records and healthy cash flow.
Invoice Follow-Up
Our team conducts structured 30/60/90-day payment reminders and customer outreach to accelerate collections. We help reduce DSO, strengthen customer communication, and keep cash flow steady for freight forwarders and carriers.
Talk To Expert
If your business is experiencing logistics delays, rising fulfillment costs, or difficulty scaling operations, speaking with a logistics expert can provide clarity and direction. A professional consultation helps you evaluate your current supply chain structure, identify inefficiencies, and determine whether partnering with a third party logistics company is the right move for your growth plans. Even a short discussion can uncover opportunities to improve delivery speed, reduce operational overhead, and enhance customer satisfaction.
Talk to ExpertLogistics Operations Back-Office
We assist logistics providers with documentation processing, shipment coordination, customs paperwork, warehousing communication, and customer updates. Through our Logistics BPO services, we help reduce manual workload and improve shipment visibility across the logistics lifecycle. Our team integrates seamlessly with internal operations, allowing companies to scale efficiently without increasing overhead.
Logistics Operations Support Services
Our Logistics BPO team manages end-to-end operational tasks including cargo insurance documentation, shipment updates, warehousing coordination, packaging communication, customs paperwork, POD/BOL handling, and customer updates. This reduces manual workload, improves shipment visibility, and ensures smoother freight forwarding operations across every stage of the logistics lifecycle.
Logistics Lead Generation Services
We provide targeted logistics lead generation services covering prospect database building, email outreach, cold calling, appointment setting, conference research, and consistent follow-ups. Our process helps freight forwarders, 3PLs, NVOCCs, and logistics tech companies build stronger pipelines and increase sales conversions.
Logistics Services
Freight Forwarders
- Cargo Insurance
- Tracking and Visibility
- Warehousing and Storage
- Supply Chain Management
- Packaging and Labeling
- Customs Clearance
- Logistics Coordination
NVOCC
- Consolidation Services
- Ocean Freight Transportation
- Global Coverage
- Cargo Handling and Documentation
- Freight Rate Negotiation
Freight Broker / 3PL
- Freight Rate Negotiation
- Tracking Shipments
- Carrier Network Management
- Reverse Logistics
- Problem Solving
- Risk Management
- Load Matching
- Documentation and Paperwork
- Freight Coordination
Custom House Broker
- Customs Document Submission (ISF Filing)
- Classification and Tariff Determination
- Import Duty and Tax Calculation
- Regulatory Compliance and Tax Consulting
- Customs Clearance for Import and Export
- Shipment Tracking and Status Updates
- Foreign Trade Zone (FTZ) Management
- Tariff and Trade Agreement Consulting
- Risk Management and Customs Audit Support
- Duty Drawback Programs and Refund Processing
- Compliance Training and Documentation Review
- Customs Discharge List & Manifest Creation
- Customs Bill of Entry Submission
- Compliance and Legal Requirements
- Detention Charge Receipts
- Document Storage and Retrieval
Trucking / Rail / Air
- BOL Generation
- Transportation Coordination
- Driver Log Management
- Purchase Orders / Freight Bill Entries
- Freight, Truck & Cargo EDI Implementation
- Document Storage and Retrieval
- Payroll Management
- Proof of Delivery & Detention Charge Receipts
- Order Management and Fulfillment
- Carrier Bid Management
- Quoting & Pricing
VOCC
- Import / Export / Trans-shipment / Multimodal Documentation
- BOL / Shipping Manifest
- Compliance & Legal Requirements
- Terminal & Slot Accounting
- Container Insurance Management
- Document Storage and Retrieval
- Customs Discharge List & Manifest Submission
- Foreign Trade Zone (FTZ) Management
- Container Turnaround Management
- Customs Bill of Entry Submission
Freight Payment
- TL / LTL / Ocean Contract Management & Rate Entry
- GL Coding / Cost Allocation by Business Unit or Location
- Carrier Dispute Management
- Carrier Performance Monitoring
- Manual Freight Bill Auditing
- Freight Bill Data Entry (EDI / 210 / 310 / 110 / 410)
- Claims Filing and Tracking
Claims Management
- Document Preparation
- Claim Status Tracking & Negotiation with Carriers
- Refund / Replacement Coordination
- Loss Trends Analysis
- Claim Value Calculation & Filing
- Payment Recovery
- Claims Analytics
- Insurance Coverage Review & Claim Coordination
Warehouse Management
- Shipping and Distribution
- Inventory Management
- Receiving and Put-Away
- Safety and Compliance Management
- Order Fulfillment
- Warehouse Automation & Technology Integration
- Performance Reporting and Analytics
Terminal Operations
- Documentation for Cargo and Customs Handling
- Gate Operations
- Maintenance and Equipment Management
- Security and Safety
- Container Storage and Yard Management
- Vessel and Rail Coordination
- Inventory and Storage Management
- Data Management and Reporting
Sales and Marketing Support - Logistics Lead Generation
For freight forwarders seeking steady leads, our Logistics BPO team provides complete sales and marketing support. From prospecting to CRM and email automation, we help convert outreach into real results.
Customized Database Creation
We excel in thorough research and can create a tailored database of targeted customers, including their key contacts, designation, and complete contact details. This ensures your outreach is directed to the right individuals.
Email Campaign Management
We design and implement comprehensive email campaigns with read receipts, allowing you to monitor engagement. Following up on read receipts can significantly enhance lead generation.
Conference Research & Appointment Setting
We assist in filling your conference calendar by scheduling appointments with clients at half-hour intervals. This involves identifying and reaching out to your target clients from attendee lists. We can also identify additional conferences to supplement your existing schedule.
Postcard Campaign
We gather addresses of your clients to send postcards, followed by a call to increase engagement and success rates.
Cold or Warm Calling
We offer calling support to complement your email and postcard campaigns, helping to generate leads. Our cold callers can gather valuable insights about client business activities, which your sales team can use to close deals.
Conference Schedule Fulfillment
Our trained callers can effectively fill your conference schedule by pitching your services and unique selling propositions, ensuring clients agree to meet and accept calendar invites for conferences.
Information Cold Calling
We believe effective communication starts with a deep understanding of your services. Therefore, we will conduct cold calls only after gaining comprehensive insight into your offerings.
Freight Data Analytics
With freight analytics outsourcing, logistics teams get fast, data-driven visibility. Unified TMS and ERP data reveals trends, reduces inefficiencies, and boosts profitability.
Transportation Cost Evaluation and Streamlining
Our logistics data analytics solutions analyze shipment expenses to identify cost-saving opportunities and optimize transportation spend using advanced freight optimization tools.
Route Efficiency and Delivery Success Metric
We evaluate transit routes and delivery KPIs to enhance route planning, reduce delays, and improve overall supply chain performance.
Carrier Service Quality Assessment
We assess carriers using performance scorecards and service quality benchmarks to support data-driven carrier selection and contract optimization.
Freight Tracking & Real-Time Analytics
Our real-time visibility analytics enable faster issue detection, improved exception handling, and streamlined end-to-end freight operations.
Green Logistics and Carbon Footprint Review
We evaluate carbon footprint data and help implement environmentally responsible green logistics strategies.
Carrier Optimization
Streamline your transportation network with optimized carrier choices, faster deliveries, and reduced freight spend.
Multi-Carrier Strategy & Optimization
We help logistics companies enhance transportation efficiency with smart multi-carrier planning, optimized routing, and improved asset utilization. Our multi-carrier strategy ensures flexibility, cost-effectiveness, and reliable delivery performance across all freight modes.
Load Optimization & Capacity Management
Our team optimizes load planning and carrier capacity, reducing empty miles, improving lane utilization, and enabling better freight consolidation. This helps lower transportation costs and improves overall supply chain efficiency.
Carrier Performance Monitoring & Reporting
We provide end-to-end carrier performance visibility with KPI tracking, safety compliance checks, onboarding support, and data-driven scoring. These insights help shippers and 3PLs select high-performing carriers and maintain consistent service quality.
Carrier Optimization (Rates and Benchmarking)
Our team supports rate benchmarking, freight contract analysis, and negotiation strategies using market insights and analytics. We help logistics companies secure competitive pricing and maintain strong relationships with carriers.
Carrier Selection & Qualification
We help clients choose the most reliable and cost-efficient carriers using data-backed evaluations that include historical performance, service quality, pricing trends, safety scores, and compliance requirements. This ensures carriers meet operational and customer service standards.
Dynamic Carrier Rate Negotiation & Contract Management
We manage carrier rate negotiations, contract renewals, and SLA alignment to ensure the best mix of cost savings and service reliability. Our data-driven process helps clients negotiate favorable terms and secure predictable freight spend.
Collaborative Carrier Networks
We help logistics companies build long-term, collaborative carrier partnerships that support seamless operations, improved communication, and mutual growth. Our network approach enables better transit consistency, capacity stability, and strategic supply chain resilience.
API/BOT/Automation Solutions
Logistics process automation services streamline operations through API integrations and RPA tools. Automated syncing, tracking, and reporting improve accuracy, reduce costs, and speed up workflows.
API Solutions
Tracking and Visibility, Inventory Management
Our API integrations for logistics connect TMS, WMS, ERP, and carrier systems to streamline shipment tracking, inventory updates, and customer visibility.
Rate and Route Optimization
We automate rate lookups and route optimization using carrier APIs and BOT-driven workflows, reducing manual effort and enhancing transportation planning efficiency.
BOT Solutions
Customer Service Chatbots
Our AI-powered logistics chatbots instantly answer common customer queries about shipment status, delivery timelines, freight rates, documentation, and returns. This reduces support load and frees your customer service team to focus on high-value communication.
Order Processing and Updates
Automated bots manage routine order-related tasks such as sending shipment confirmations, processing delivery updates, generating alerts, and keeping customers informed in real time. This enhances operational accuracy and improves customer satisfaction.
Document Management
Bots extract, validate, and organize logistics documents, such as invoices, bills of lading, PODs, and customs paperwork, directly into your systems. This eliminates manual data entry, reduces processing time, and improves document accuracy.
Automation Solutions
Warehouse Automation
Automate warehouse operations including picking, packing, sorting, barcode scanning, RFID tracking, and inventory updates using robotics and AI-driven systems. This reduces human error, speeds up order fulfillment, and optimizes logistics warehouse efficiency.
Predictive Maintenance
Using IoT sensors and machine-learning insights, bots can identify when logistics vehicles, machinery, and warehouse systems require maintenance, reducing downtime, preventing unexpected failures, and improving overall fleet reliability.
Shipment Scheduling and Optimization
Automation tools analyze historical shipment data, forecast demand, and schedule deliveries with optimal routes. This minimizes empty miles, reduces fuel consumption, and improves carrier utilization for freight forwarders and transportation companies.
Cyber Security Solutions
Comprehensive cyber security and logistics data security solutions built for modern freight environments. Detect threats instantly, prevent breaches, and protect critical data across your supply chain.
Real-Time Threat Detection and Incident Response
Using aiSIEM (Security Information and Event Management), you can monitor network traffic across all logistics endpoints to detect anomalies and potential threats in real time. This solution employs AI and machine learning to identify patterns that indicate cyber threats, such as data breaches or malware intrusions, which are critical in preventing disruptions in logistics operations.
Extended Detection and Response (XDR)
aiXDR extends detection and response capabilities beyond traditional endpoints, providing visibility across the entire network, including IoT devices, mobile endpoints, and remote locations typical in logistics. This means threats can be mitigated before they spread across distributed supply chains.
Data and Asset Protection
We help logistics firms secure sensitive customer and shipment data through encryption, DLP, SOC monitoring, and automated compliance reporting aligned with ISO, GDPR, and transportation security standards.
IoT and Device Security
Logistics relies heavily on IoT for tracking and monitoring shipments. Infinity's platforms can secure IoT devices from unauthorized access, ensuring they remain protected from malware and other cyber risks that can affect operational continuity.
Risk-Based Vulnerability Management
aiSIEM can prioritize vulnerabilities across the logistics IT environment, addressing those most likely to be exploited based on threat intelligence. This is especially useful for fleet management and other logistics systems with high mobility.
Compliance and Reporting
Infinity's platform helps maintain compliance with industry standards (like ISO 27001 and GDPR) by automatically generating audit-ready reports, streamlining regulatory processes, and ensuring that cybersecurity protocols align with compliance requirements.
Automated Threat Remediation
Both aiSIEM and aiXDR support automated threat response, meaning that detected threats can trigger predefined responses to contain or eliminate risks instantly, helping prevent costly delays or breaches in logistics services.
Ready to Improve Your Back Office for Freight Forwarders?
Our team delivers customized Freight Forwarding Back Office Support through advanced Logistics BPO services designed to simplify operations, improve accuracy, and reduce administrative workload for freight businesses.
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