Back Office for NVOCC Operators
House and master bill processing, container booking, co-loader reconciliation and demurrage disputes — run by a dedicated team inside your own systems.
NVOCC back office outsourcing
Every container carries a paper trail.
An NVOCC sits between the shipper and the vessel operator, which means carrying both sides of the documentation. A house bill issued against a master bill. A booking that has to match the manifest. Co-loader invoices, terminal charges and free-time clocks that all need checking against what was actually agreed.
Infinity IPS runs that work for NVOCC operators — as a dedicated team inside your existing platform, so your agents, co-loaders and customers see no change. We have supported logistics back office operations since 1998.
Why NVOCCs work with us
Ocean documentation, not generic back office.
The detail an NVOCC lives on is different from a forwarder's or a trucker's. Our teams already know it.
- House bill and master bill issuance, matching and release control
- Container booking, slot coordination and manifest submission
- Co-loader, agent and profit-share reconciliation
- CFS, terminal handling and port charge validation
- Demurrage, detention and free-time monitoring
- Tariff filing, service contract and rate table maintenance
Documentation & operations
From booking to bill release.
The documentation cycle is where NVOCC backlogs build and where downstream billing errors originate. Our teams run it as part of your operation, through our logistics back office services.
Bill of lading processing
House against master, matched before release.
- HBL issuance against the master bill
- Container and cargo detail matching across HBL/MBL
- Telex release and original BL handling
- Amendment processing and reissue control
- Discrepancy flagging before documents are released
Booking & coordination
Slots secured, manifests filed, movements tracked.
- Container booking and slot coordination with carriers
- Manifest preparation and customs submission
- Shipper and consignee communication
- Container tracking and milestone updates
- Rollover and exception escalation
Tariff & rate management
What is filed, quoted and invoiced kept aligned.
- Tariff filing and record maintenance
- Service contract detail and rate table upkeep
- Quote preparation against current rates
- Surcharge and BAF/CAF application
Payables & receivables
Charges checked against what was agreed.
Ocean billing arrives layered — carrier, co-loader, terminal, CFS, and free-time charges that accrue whether or not anyone is watching the clock. We check each against the booking, through our accounts payable and receivable management services.
Demurrage and detention billing is also governed by FMC requirements covering who may be billed, invoice timeframes and the process for disputing a charge. We validate each against the agreed free time and the actual container movement dates.
Co-loader & agent billing
Reconciled against the booking, not just paid.
- Co-loader invoice reconciliation
- Agent debit and credit note matching
- Profit share calculation and verification
- Multi-currency settlement across trade lanes
Port & terminal charges
Validated line by line before payment.
- CFS and terminal handling charge validation
- Container storage and yard charge checks
- Demurrage and detention against free time
- Dispute filing and credit tracking
Customer invoicing
Issued accurately, followed up on a cycle.
- Freight invoicing against quoted rates
- Surcharge and accessorial billing
- Payment reconciliation and short-pay identification
- Structured collections and aging management
Also available
Four more functions, on the same model.
Each runs as a dedicated team inside your systems.
Freight Data Analytics
Trade lane profitability, carrier and co-loader performance, container utilisation and detention exposure reporting.
Freight analyticsAPI / BOT / Automation
Integrations that pull container status from carrier and terminal portals into your system without manual checking.
Automation servicesLead Generation
Verified shipper and agent prospect databases, decision-maker research and outreach support for ocean freight sales.
Lead generationCyber Security
Access control, encryption and monitoring for bills of lading, rate contracts and customer records.
Cyber securityPlatform expertise
We already work in the systems you use.
Plus carrier and terminal portals — no migration, and no change for your agents or co-loaders.
Common questions
NVOCC back office, answered.
What does an NVOCC back office cover?
House and master bill of lading issuance and matching, container booking and slot coordination, manifest and customs submission, co-loader and agent invoice reconciliation, CFS and port charge validation, and demurrage and detention dispute handling.
Do you handle HBL and MBL matching?
Yes. We issue house bills against the master bill, match container and cargo detail across both, and flag discrepancies before documents are released — the point where most downstream billing errors originate.
Can you reconcile co-loader and agent billing?
Yes. Co-loader invoices, agent debit and credit notes, and profit share calculations are reconciled against the booking and the master bill, with discrepancies raised and tracked through to settlement.
How do you handle demurrage and detention charges?
We validate every charge against the agreed free time and the actual container movement dates, then dispute what falls outside the schedule. Charges are also allocated to the correct shipment and party rather than absorbed.
Do you support tariff filing and rate management?
Yes. We maintain rate tables, service contract detail and tariff records, and keep quoted rates aligned with what is filed and what is invoiced.
Do you work inside our existing systems?
Yes. Our teams work daily in CargoWise, Magaya, Descartes, CargoSmart, Freightos and other ocean freight platforms, alongside carrier and terminal portals. There is no migration and your agents and co-loaders see no change.
Documentation backlog, demurrage exposure, or volume you cannot staff for?
Tell us where your NVOCC operation is under pressure and we will tell you honestly whether we are the right fit — including if we are not.