Comprehensive Logistics Back Office Management & Outsourcing
Managing logistics operations involves multiple processes including billing, documentation, shipment coordination, analytics, automation, and customer communication. At Infinity IPS, we provide end-to-end logistics back office outsourcing solutions designed to reduce operational workload, improve accuracy, and support business scalability.
Our services help freight forwarders, trucking companies, 3PL providers, NVOCCs, freight payment companies, and custom house brokers streamline daily workflows while maintaining compliance and operational efficiency. With industry expertise and structured support systems, we help logistics organizations focus on growth, customer relationships, and core operations.
Logistics Software & TMS Integration Expertise
Our back-office specialists are highly proficient in industry-leading transportation and warehouse management systems. We seamlessly integrate into your existing tech stack, requiring zero learning curve.
Specialized Outsourcing Solutions for Every Logistics Function
We offer comprehensive back office services designed to support every major function within logistics operations — from freight billing to cybersecurity
Logistics Back Office Services
We support daily logistics workflows including shipment documentation, dispatch coordination, tracking updates, compliance management, and operational reporting for freight forwarders, 3PLs, and carriers.
- Improves operational visibility and shipment accuracy
- Reduces documentation delays and data entry errors
- Supports dispatch and shipment coordination 24/7
- Compatible with CargoWise, SAP TMS, Magaya & more
Freight Accounts Payable Outsourcing
We manage carrier and vendor invoice validation, freight bill auditing, accessorial charge review, and payment processing to ensure accurate expense management and eliminate billing discrepancies.
- Identifies 8–12% in billing overcharges on average
- Reduces duplicate invoices and overpayments
- Ensures compliance with rate confirmations and contracts
- Full audit trail for every processed invoice
Logistics Accounts Receivable Management
Our AR support focuses on customer invoicing, payment reconciliation, aging report management, and collection follow-ups to improve cash flow and reduce outstanding receivables for logistics companies.
- Faster invoice processing and delivery to customers
- Proactive collection follow-ups to reduce DSO
- Reduced aging and dispute resolution support
- Real-time AR dashboard and weekly reports
B2B Logistics Lead Generation & Sales Support
Our research and outreach teams help logistics companies identify high-value prospects, generate qualified leads, and strengthen customer acquisition strategies through multi-channel outreach campaigns.
- Verified prospect database of freight decision-makers
- Email marketing, cold calling & LinkedIn outreach
- Conference research and appointment scheduling
- CRM integration with HubSpot, Salesforce & more
Freight Data Analytics & Carrier Optimization
We provide advanced logistics analytics to help businesses improve routing efficiency, evaluate transportation costs, monitor carrier performance, and identify lane profitability opportunities.
- Lane profitability and cost-per-mile analysis
- Route and delivery performance tracking
- Carrier service quality evaluation and benchmarking
- Custom dashboards for real-time freight visibility
API, BOT & Logistics Automation Solutions
Our automation solutions reduce manual workload by integrating TMS, WMS, GPS tracking, and customer communication systems while improving operational speed and data accuracy across your supply chain.
- Automated shipment tracking and status updates
- Document processing and data extraction automation
- Customer service chatbot integration
- AI-driven logistics workflow optimization
Cyber Security Solutions for Logistics
We protect logistics systems, shipment data, and digital infrastructure using advanced cybersecurity frameworks designed specifically for supply chain operations and freight data environments.
- Real-time threat monitoring and incident response
- Freight data and device protection
- Compliance and risk management frameworks
- Secure logistics software integration and auditing
Specialized Back Office Support Across Logistics Sectors
Our logistics back office outsourcing services are designed specifically for various industry segments within the supply chain and transportation ecosystem
Built for Logistics, Powered by Excellence
25+ Years Experience
Deep industry knowledge and proven track record across all logistics verticals
Scalable Solutions
Flexible support that grows with your business — from startups to enterprise
Industry-Focused Teams
Specialized experts in logistics operations, not generic BPO staff
99.8% Accuracy
Improved billing and documentation precision across all service lines
Faster Processing
Streamlined workflows and reduced turnaround times for all operations
Cost-Efficient
Reduce operational costs by up to 40% compared to in-house teams
Talk To a Logistics Back Office Expert
If your business is experiencing logistics delays, rising fulfillment costs, or difficulty scaling operations, speaking with a logistics expert can provide clarity and direction. A professional consultation helps you evaluate your current supply chain structure, identify inefficiencies, and determine whether outsourcing your back office is the right move for your growth plans. Even a short discussion can uncover opportunities to improve delivery speed, reduce operational overhead, and enhance customer satisfaction.