Infinity IPS – Back Office for Custom House Brokers
Customs brokerage requires precision, speed, and strict compliance. Brokers handle heavy documentation, HS classification, duty calculation, entry filing, port coordination, and communication with importers while ensuring zero delays or penalties.
Our Back Office for Custom House Brokers strengthens customs workflows by managing documentation, audits, compliance checks, client coordination, and real-time filing support. This specialized customs documentation outsourcing helps brokerage teams focus on clearance, customer service, and high-value decision-making while improving overall operational efficiency.
Accounts Payable
We ensure all customs-related vendor invoices are accurate, validated, and processed on time through structured Back Office for Custom House Brokers support. Our process improves financial transparency and reduces errors in customs billing and compliance-related payments.
Audit of Freight Bills
We review freight invoices for accuracy by verifying charges, matching them with shipping documents, checking port and terminal fees, and ensuring all billed items are compliant with customs requirements.
W-2 Payroll Management
We support payroll processing for your brokerage staff, including time-sheet verification, leave tracking, statutory deductions, and generating compliant payroll reports.
Resolve Carrier Invoice Related Queries
We verify incorrect port fees, handling charges, warehouse bills, or carrier invoices and manage dispute communication with terminals, carriers, and vendors until resolved.
Accounts Receivable
Our Back Office for Custom House Brokers helps brokerage firms improve revenue cycles through accurate billing, faster invoicing, and structured follow-ups. This customs billing support ensures reduced outstanding receivables and improved financial stability.
Invoice Creation and Issuance
We generate customer invoices based on validated duty charges, brokerage fees, filing services, port fees, and other customs-related tasks.
Payment Reconciliation
We post and reconcile payments against invoices, ensuring correct matching for multiple shipments, duty fees, and service charges.
Invoice Follow-Up
We perform professional 30/60/90-day follow-ups with importers, freight forwarders, and logistics partners to reduce overdue payments.
Talk To Expert
If your company is experiencing billing inaccuracies, filing delays, or increasing documentation workload, our Back Office for Custom House Brokers can help streamline operations. Our customs clearance back-office support improves billing accuracy, compliance documentation management, shipment filing coordination, and importer communication while strengthening brokerage efficiency and client relationships.
Talk to ExpertLogistics Operations Back-Office
Our Back Office for Custom House Brokers streamlines customs documentation, entry filing workflows, and shipment coordination to improve operational accuracy. This customs compliance outsourcing helps shipments clear borders faster while reducing regulatory risks and costly clearance delays.
Logistics Operation Support Services
Our Back Office for Custom House Brokers manages ISF/AMS data entry, arrival notice tracking, document collection, shipment status updates, customs paperwork validation, and entry processing support. This customs documentation outsourcing ensures accuracy and faster clearance timelines.
Logistics Lead Generation Services
We conduct targeted lead research for freight forwarders, importers, exporters, NVOCCs, and logistics companies requiring customs brokerage services.
Logistics Services
Freight Forwarders
- Cargo Insurance
- Tracking and Visibility
- Warehousing and Storage
- Supply Chain Management
- Packaging and Labeling
- Customs Clearance
- Logistics Coordination
NVOCC
- Consolidation Services
- Ocean Freight Transportation
- Global Coverage
- Cargo Handling and Documentation
- Freight Rate Negotiation
Freight Broker / 3PL
- Freight Rate Negotiation
- Tracking Shipments
- Carrier Network Management
- Reverse Logistics
- Problem Solving
- Risk Management
- Load Matching
- Documentation and Paperwork
- Freight Coordination
Custom House Broker
- Customs Document Submission (ISF Filing)
- Classification and Tariff Determination
- Import Duty and Tax Calculation
- Regulatory Compliance and Tax Consulting
- Customs Clearance for Import and Export
- Shipment Tracking and Status Updates
- Foreign Trade Zone (FTZ) Management
- Tariff and Trade Agreement Consulting
- Risk Management and Customs Audit Support
- Duty Drawback Programs and Refund Processing
- Compliance Training and Documentation Review
- Customs Discharge List & Manifest Creation
- Customs Bill of Entry Submission
- Compliance and Legal Requirements
- Detention Charge Receipts
- Document Storage and Retrieval
Trucking / Rail / Air
- BOL Generation
- Transportation Coordination
- Driver Log Management
- Purchase Orders / Freight Bill Entries
- Freight, Truck & Cargo EDI Implementation
- Document Storage and Retrieval
- Payroll Management
- Proof of Delivery & Detention Charge Receipts
- Order Management and Fulfillment
- Carrier Bid Management
- Quoting & Pricing
VOCC
- Import / Export / Trans-shipment / Multimodal Documentation
- BOL / Shipping Manifest
- Compliance & Legal Requirements
- Terminal & Slot Accounting
- Container Insurance Management
- Document Storage and Retrieval
- Customs Discharge List & Manifest Submission
- Foreign Trade Zone (FTZ) Management
- Container Turnaround Management
- Customs Bill of Entry Submission
Freight Payment
- TL / LTL / Ocean Contract Management & Rate Entry
- GL Coding / Cost Allocation by Business Unit or Location
- Carrier Dispute Management
- Carrier Performance Monitoring
- Manual Freight Bill Auditing
- Freight Bill Data Entry (EDI / 210 / 310 / 110 / 410)
- Claims Filing and Tracking
Claims Management
- Document Preparation
- Claim Status Tracking & Negotiation with Carriers
- Refund / Replacement Coordination
- Loss Trends Analysis
- Claim Value Calculation & Filing
- Payment Recovery
- Claims Analytics
- Insurance Coverage Review & Claim Coordination
Warehouse Management
- Shipping and Distribution
- Inventory Management
- Receiving and Put-Away
- Safety and Compliance Management
- Order Fulfillment
- Warehouse Automation & Technology Integration
- Performance Reporting and Analytics
Terminal Operations
- Documentation for Cargo and Customs Handling
- Gate Operations
- Maintenance and Equipment Management
- Security and Safety
- Container Storage and Yard Management
- Vessel and Rail Coordination
- Inventory and Storage Management
- Data Management and Reporting
Sales and Marketing Support – Logistics Lead Generation
Our Back Office for Custom House Brokers supports client acquisition through structured outreach, prospect research, and international trade marketing support. This helps brokerage firms expand their importer and exporter network while strengthening long-term business relationships.
Back Office Support
Customized Database Creation
Our research specialists build highly targeted prospect databases designed specifically for Custom House Broker operations. By analyzing import/export trade flows, HS code activity, industry import volumes, and compliance requirements, we help CHBs identify importers, exporters, and international traders requiring customs clearance support.
Email Campaign Management
We design and manage structured email outreach campaigns tailored for customs brokerage services, including import clearance, export documentation, tariff consulting, and regulatory compliance support. Our campaigns focus on industry-specific messaging, international trade updates, and compliance awareness.
Conference Research & Appointment Setting
Our back-office team supports Custom House Brokers by identifying global trade exhibitions, customs compliance seminars, and logistics trade conferences relevant to your brokerage services. We review exhibitor and attendee data, identify importers, exporters, and freight partners, and coordinate meeting schedules.
Postcard Campaign
We execute targeted direct mail campaigns to increase visibility among importers, exporters, manufacturers, and international trading companies. Our team compiles verified business mailing lists and manages postcard distribution focused on customs clearance expertise, compliance support, and documentation services.
Calling Support
Cold or Warm Calling
Our outreach specialists conduct professional calling campaigns focused on introducing customs brokerage services, regulatory compliance support, tariff classification expertise, and clearance solutions. These conversations help identify import/export requirements and create qualified business opportunities.
Conference Schedule Fulfillment
We assist Custom House Brokers in maximizing networking opportunities during international trade conferences and logistics exhibitions by scheduling meetings with importers, exporters, and freight forwarding partners.
Information Cold Calling
Before initiating outbound communication, our specialists gain a detailed understanding of your brokerage services, customs compliance expertise, trade lanes, and regulatory specializations. This preparation allows our team to conduct knowledgeable discussions and build strong credibility.
Freight Data Analytics
Our Back Office for Custom House Brokers delivers analytics that help improve documentation accuracy, reduce compliance risks, and identify customs process inefficiencies. These insights support stronger regulatory compliance and improved shipment clearance performance.
Transportation Cost Evaluation and Streamlining
We examine the cost impact of port charges, warehouse fees, clearance delays, and transport routes to identify savings and remove inefficiencies.
Route Efficiency and Delivery Success Metric
We evaluate shipment timelines, port turnaround, carrier delays, and customs hold frequency to help optimize future routing and clearance flow.
Carrier Service Quality Assessment
We analyze carrier reliability, on-time arrival history, communication quality, and documentation accuracy to support better carrier selection.
Freight Tracking & Real-Time Analytics
We consolidate tracking from carriers, terminals, and port systems to provide real-time insights into shipment movement, clearance status, and port dwell times.
Green Logistics and Carbon Footprint Review
We assess port dwell, idle time, distance traveled, and cargo movement efficiency to identify opportunities for reducing carbon footprint.
Carrier Optimization
Through our Back Office for Custom House Brokers, we help improve carrier selection, shipment coordination, and documentation flow efficiency. This strengthens cross-border logistics performance and improves clearance reliability.
Multi-Carrier Strategy & Optimization
We compare freight options across carriers to balance cost, transit reliability, and service quality.
Load Optimization & Capacity Management
We review shipment patterns, container flow, and carrier booking trends to improve capacity utilization and reduce delays.
Carrier Performance Monitoring & Reporting
We track KPIs such as port dwell time, documentation efficiency, invoice accuracy, and transit consistency.
Carrier Optimization
We optimize carrier allocations based on reliability, cost, and documentation quality to maintain smooth customs operations.
Carrier Selection & Qualification
We evaluate carriers based on compliance, service history, tariff structure, and documentation standards.
Dynamic Carrier Rate Negotiation & Contract Management
We support brokers in negotiating carrier terms by providing analytics on volumes, seasonal trends, and historical rate performance.
Collaborative Carrier Networks
We help build stronger relationships with carriers through shared KPIs, consistent communication, and integrated reporting.
API/BOT/Automation Solutions
We automate customs workflows to reduce manual errors, speed up processing, and streamline compliance. This helps brokers handle higher shipment volumes with greater efficiency and confidence.
API Solutions
Tracking and Visibility, Inventory Management
API integrations connect with carrier portals, port systems, and customs platforms to update shipment milestones, clearance status, and inventory movement instantly.
Rate and Route Optimization
APIs synchronize tariff updates, duty rates, port fees, and route information to support automated decision-making.
BOT Solutions
Customer Service Chatbots
Bots automate routine status queries, document requests, and shipment updates, reducing workload on operations teams.
Order Processing and Updates
RPA bots automate data entry for ISF, AMS, declaration forms, and other customs workflows for faster clearance.
Document Management
Bots extract data from invoices, packing lists, BOLs, COO certificates, and port documents, uploading them directly into your TMS or customs system.
Automation Solutions
Warehouse Automation
Automated tools streamline document scanning, file uploads, bonded warehouse coordination, and inventory reporting.
Predictive Maintenance
Systems analyze port handling equipment, bonded warehouse machinery, and internal fleets to anticipate operational issues.
Shipment Scheduling and Optimization
Automation tools schedule customs filing timelines, pickup/delivery coordination, and status alerts to avoid clearance delays.
Cyber Security Solutions
We protect customs operations and sensitive trade data with enterprise-grade cybersecurity. This ensures uninterrupted workflows and minimizes the risk of breaches or compliance violations.
Real-Time Threat Detection and Incident Response
We monitor customs platforms, email, portals, and networks for suspicious activity and respond instantly.
Extended Detection and Response (XDR)
XDR systems track threats across customs software, cloud tools, and communication channels to block advanced attacks.
Data and Asset Protection
We secure import/export documents, customer details, rate sheets, and government filings with encryption and access control.
IoT and Device Security
We protect scanners, EDI systems, barcode devices, and customs-linked hardware from unauthorized access.
Risk-Based Vulnerability Management
We identify weaknesses in customs platforms, filing tools, and document systems and prioritize fixes.
Compliance and Reporting
We help maintain GDPR, CTPAT, ISO standards with automated audit logs, filing records, and compliance reporting.
Automated Threat Remediation
Our systems isolate infected files, block malicious access, and restore normal operations quickly.
Ready to Streamline Your Trucking Operations?
Our Back Office for Custom House Brokers combines customs documentation outsourcing, compliance management, brokerage billing support, and automation solutions to streamline daily brokerage operations while improving profitability, regulatory accuracy, and customer service performance.
Schedule a Consultation