Logistics Back Office Outsourcing
Documentation, freight billing, shipment tracking and customer coordination — run by a dedicated team working inside your own systems.
What we do
The work that keeps freight moving on paper.
Every shipment generates administration. Documents to prepare and check, invoices to raise and audit, milestones to update, customers to answer. It is high-volume, deadline-bound work that scales directly with your business — and it is usually the first thing to slip when volume rises faster than headcount.
Infinity IPS supplies that capacity as a dedicated team working inside your own platforms. Your processes, your systems, your formats. We have run logistics back office operations since 1998, currently for 327 clients across four countries.
How the engagement works
A named team, not a ticket queue.
The difference between outsourcing that works and outsourcing that creates more work is usually whether the same people show up every day.
- A dedicated team trained on your processes, not a shared pool
- Working inside your TMS, WMS and ERP — no migration
- Your own rules, formats and approval thresholds
- Direct contact with your operations team, not a helpdesk
- Start with one function, expand once the model is proven
Scope
What the team handles day to day.
Scope is agreed at the start and can widen as the engagement settles. Most clients begin with the function under most pressure.
Documentation
Prepared, checked and filed against the shipment.
- Bill of lading and POD collection and validation
- Customs and compliance documentation support
- Shipment data entry and record digitisation
- Document retrieval and audit-ready filing
Billing & finance
Raised accurately, audited before it goes out.
- Invoice preparation and rate validation
- Freight audit and accessorial checking
- Accounts payable and carrier settlement
- Receivables, reconciliation and collections
Operations & service
Status kept current, customers kept informed.
- Carrier portal monitoring and milestone updates
- Order entry, load creation and appointment scheduling
- Exception flagging and escalation to your team
- Customer status enquiries and billing queries
Coverage
Work that continues after you log off.
Seven processing centres across four countries means the administrative cycle does not stop with your local business day. Documentation prepared overnight, tracking updated before your team arrives, and enquiries answered in your customers' hours rather than yours.
It also means capacity absorbs volume spikes without you hiring for a peak you only see twice a year.
Industries we support
Every sector documents freight differently.
Teams are assigned by sector. Each of these covers the specific scope for that business model.
Freight Forwarders
Customs and ISF documentation, BOL/POD handling, multimodal bill audit.
NVOCC Operators
HBL/MBL processing, container booking, co-loader and port charge reconciliation.
3PL Providers
Client billing, inventory reconciliation, retailer chargebacks and OS&D claims.
Trucking Companies
Driver settlements, freight billing, IFTA reporting and DOT compliance files.
Freight Payment Companies
EDI freight bill processing, GL coding and carrier payment management.
Custom House Brokers
Entry and ISF preparation, classification support, duty calculation and drawback.
Platform expertise
We already work in the systems you use.
Plus carrier, customer and terminal portals. No migration, no learning curve on your time, and no change to how your customers experience you.
Common questions
Logistics back office outsourcing, answered.
What are logistics back office services?
The administrative and operational work behind freight movement — documentation processing, freight billing and audit, shipment tracking and status updates, order and load entry, and customer coordination. Outsourcing it means a dedicated external team handles that workload inside your own systems.
How does the engagement actually work?
You get a named team, not a ticket queue. They are trained on your processes, work inside your TMS and ERP, and follow your own rules and formats. You keep control of the process; we supply the capacity to run it.
Do we have to change systems?
No. Our teams work inside your existing platforms — CargoWise, Magaya, Descartes, MercuryGate, SAP, Oracle, Blue Yonder and others — alongside carrier and customer portals. There is no migration, and your customers see no change.
Can we start with one function rather than everything?
That is the usual approach. Most engagements begin with a single function such as billing or tracking, run for a defined period, and expand once the model is proven. It keeps the risk small and means you judge us on work rather than on a proposal.
How is coverage handled across time zones?
We operate from seven processing centres across four countries, which allows work to continue outside your local business hours — documentation prepared overnight, tracking updated before your team logs in.
How do you handle industry-specific requirements?
Each logistics sector has its own documentation, billing and compliance patterns. Teams are assigned by sector — freight forwarding, NVOCC, 3PL, trucking, freight payment and customs brokerage each have dedicated pages describing that specific scope.
Backlog building faster than you can hire?
Tell us which function is under most pressure and we will tell you honestly whether we are the right fit — including if we are not.