Logistics Back Office
Success Stories
See how freight forwarders, 3PLs, NVOCCs, trucking companies, and custom house brokers transformed their back-office operations with Infinity IPS — cutting costs, improving accuracy, and scaling faster.
Case Studies
Every engagement is unique. Below are five representative examples of how Infinity IPS has delivered measurable, lasting results for logistics companies across different segments.
65% Cost Reduction & 3× Faster Shipment Documentation in 90 Days
A mid-sized international freight forwarder handling 2,000+ shipments monthly was drowning in manual documentation, billing errors, and a back-office team stretched beyond capacity. They needed a scalable, reliable outsourcing partner — fast.
The Challenge
The client's in-house team of 12 back-office staff was struggling to keep up with growing shipment volumes. Documentation errors were causing customs delays, AP/AR reconciliation was 30+ days behind, and staff turnover was creating knowledge gaps. Monthly back-office costs exceeded $48,000 USD.
Our Solution
- Dedicated team of 5 specialists assigned within 18 days
- Full CargoWise integration for shipment documentation
- Automated AP/AR reconciliation workflows
- Daily reporting and twice-daily progress updates
- SLA-backed 4-hour turnaround on all documentation
Services Delivered
- Freight bill audit & processing
- Customs documentation support
- Accounts payable & receivable
- Shipment tracking & status updates
- Monthly performance reporting
78% Faster Invoice Processing & $320K Annual Savings for a Growing 3PL
A rapidly expanding 3PL provider with warehousing operations across 8 states was facing a critical bottleneck: invoice processing backlogs were delaying client payments, straining cash flow, and threatening key client relationships. They needed immediate, scalable back-office support.
The Challenge
The 3PL's billing team was processing 1,500+ invoices monthly with a 45-day average turnaround. Overbilling disputes were consuming 20% of the finance team's time, and WMS data entry errors were creating downstream fulfillment issues. The company needed to scale without proportionally increasing headcount.
Our Solution
- Dedicated AP/AR team integrated with their WMS
- Automated invoice matching and exception flagging
- Real-time billing accuracy dashboards
- Overbilling recovery process implemented
- Weekly reconciliation reports to finance team
Services Delivered
- Accounts payable management
- Accounts receivable & collections
- WMS data entry & validation
- Freight bill audit
- Financial reporting & analytics
92% Faster BL Processing & Near-Zero Documentation Errors for an NVOCC Operator
An NVOCC operator managing 800+ ocean freight containers monthly was experiencing critical documentation delays. BL drafting errors were causing costly amendments, carrier coordination was fragmented, and the operations team was spending 60% of their time on administrative tasks instead of business development.
The Challenge
BL amendments were costing the NVOCC $180–$250 per correction, with an average of 45 amendments monthly. Manifest filing deadlines were frequently missed due to documentation bottlenecks, resulting in carrier penalties. The in-house team lacked the bandwidth to handle peak season volumes without significant overtime costs.
Our Solution
- Specialist NVOCC documentation team assigned
- BL drafting with multi-level quality checks
- Automated manifest filing before cut-off deadlines
- Carrier coordination and container tracking
- AP/AR management for freight charges
Services Delivered
- BL drafting & amendment management
- Manifest filing & compliance
- Container tracking & status updates
- Carrier coordination
- Freight accounts payable & receivable
45% Fewer Billing Errors & 50% Faster BOL Processing for a Regional Trucking Fleet
A regional trucking company operating 120 trucks across the Midwest was losing revenue to billing errors, delayed BOL processing, and inefficient dispatch coordination. Their back-office team was overwhelmed, and billing disputes with shippers were damaging long-term relationships.
The Challenge
Billing errors were resulting in $15,000–$20,000 in monthly revenue leakage. BOL processing was taking 3–5 days, causing delayed invoicing and cash flow problems. The dispatch team was spending 35% of their time on paperwork instead of load coordination, reducing overall fleet utilization.
Our Solution
- Dedicated trucking back-office team of 4 specialists
- Automated BOL processing and validation
- Freight billing audit with error detection
- Dispatch support and load documentation
- Daily billing reconciliation reports
Services Delivered
- BOL processing & management
- Freight billing & invoicing
- Dispatch coordination support
- Accounts receivable management
- Performance & compliance reporting
60% Faster Customs Documentation & Full Compliance Achieved for a Licensed CHB
A licensed customs house broker processing 500+ entries monthly was struggling with documentation turnaround times, compliance reporting backlogs, and the challenge of keeping up with ever-changing trade regulations. Staff capacity was the primary constraint on business growth.
The Challenge
Entry documentation was taking 48–72 hours, causing customs clearance delays and shipper complaints. Compliance reporting was 2–3 weeks behind schedule, creating regulatory risk. The broker's team was spending 70% of their time on data entry and documentation instead of client advisory work and business development.
Our Solution
- Specialist CHB documentation team assigned
- Entry processing with same-day turnaround SLA
- Compliance reporting and audit trail management
- ISF filing and AMS/ACI processing support
- Regulatory update monitoring and alerts
Services Delivered
- Customs entry documentation
- ISF & AMS/ACI filing support
- Compliance reporting & audit
- Duty drawback documentation
- Trade data analytics & reporting
Platforms We Integrate With
We work seamlessly within your existing technology stack — no disruption, no rip-and-replace.
Ready to Write Your Own Success Story?
Join freight forwarders, 3PLs, NVOCCs, trucking companies, and customs brokers who have transformed their back-office operations with Infinity IPS. Let's discuss your specific challenges.